Complain about a business or product
A business sold you something bad and won’t fix it? The Consumer Affairs Commission can help.
✓ Links tested 24 Oct 2026 · Facts checked 24 Oct 2026
File a complaint online (CAC)
Opens the official government site.
Who can do this
Any consumer in Jamaica who tried to sort it out with the seller first.
What you need
Tick things off as you gather them.
Steps
- Go back to the business first and ask them to fix it.
- If they won’t, file a complaint with the CAC online, by phone or in person.
- Send copies of your receipt and other papers.
- The CAC will contact you and work with the business to settle it.
Cost
Free.
How long
Ask the CAC.
Can’t go online?
CAC, 17-19 Connolley Avenue, Kingston 4: 876-906-5425. Montego Bay, Harbour City Mall: 876-940-6154. Mandeville, 23 Caledonia Road: 876-625-0487.